Return Policy
Return & Warranty Policy
At That Bubble Guy, we take pride in providing high-quality bubble equipment, bubble kits, and accessories. We want you to be happy with your purchase, and we're here to help if something isn't right.
Returns
Unused items in their original packaging may be returned within 30 days of purchase for a refund or exchange.
To qualify for a return:
• The item must be unused and in new condition.
• It must include all original parts and packaging.
• Proof of purchase is required.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Defective Products
If your product arrives defective or develops a manufacturing defect within 30 days of purchase, please contact us as soon as possible.
Please include:
• Your order number or proof of purchase.
• A description of the issue.
• Photos or a short video showing the problem.
If we determine the issue is due to a manufacturing defect, we will repair, replace, or refund the item at our discretion.
Damage Caused by Misuse
Our bubble blasters, bubble guns, and other equipment are designed to be used according to the included instructions.
Damage resulting from:
• Dropping or throwing the product.
• Rough handling.
• Impact or physical abuse.
• Improper storage.
• Water damage beyond normal intended use.
• Unauthorized modifications or repairs.
is not covered under our return or warranty policy.
Adult Supervision
Many of our bubble blasters and specialty bubble products are not intended to be used as toys by young children. They contain moving parts and electric components that can be damaged through rough play.
Children should only use these products with appropriate adult supervision. Damage caused by unsupervised or improper use is not considered a manufacturing defect.
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. We'll arrange to send the correct item at no additional cost.
Contact Us
If you have any questions about your order or need assistance, please contact us through the contact information listed on our website.
We appreciate your business and will always work with you to find a fair solution whenever possible.